Privacy Policy

LUNALUXE AESTHETICS & WELLNESS

Winchester, KY | (859) 274-7713 | lunaluxemedaesthetics.com

Last Updated: June 2026

LunaLuxe Aesthetics & Wellness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide:

Name, email address, phone number, and date of birth
Health history and treatment information necessary for safe care
Billing and payment information (processed securely through third-party payment processors)
Messages or inquiries submitted through our contact forms

Information Collected Automatically:

IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use the information we collect to:

Schedule and manage your appointments and treatments
Communicate with you about your care, results, and follow-up
Send appointment reminders, confirmations, and account notifications
Send marketing and promotional messages (only with your consent)
Process payments and maintain billing records
Improve our website, services, and patient experience
Comply with applicable laws, regulations, and professional standards

3. SMS / Text Message Communications

By opting in to SMS communications, you consent to receive text messages from LunaLuxe Aesthetics & Wellness. We offer two types of SMS communications:

Transactional Messages: Appointment reminders, confirmations, and account-related notifications.

Marketing Messages: Promotional offers, discounts, and wellness updates.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance. We do not share your phone number or SMS opt-in data with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

With service providers who assist in operating our website or delivering services (e.g., booking platforms, payment processors, email marketing tools) — these providers are contractually required to protect your data
With healthcare providers involved in your care, as permitted by applicable law
When required by law, court order, or government regulation
To protect the rights, safety, or property of LunaLuxe Aesthetics & Wellness or others

We do not share your information with third parties for independent marketing or advertising purposes.

5. Data Retention

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and treatment records are retained in accordance with Kentucky state law requirements for healthcare providers.

6. Your Rights & Choices

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications at any time by replying STOP (SMS), clicking unsubscribe (email), or contacting us directly
Request a copy of your health records in accordance with applicable law

To exercise any of these rights, contact us at (859) 274-7713 or through our website.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We do not use cookies to track your activity across unrelated third-party websites.

8. Third-Party Links

Our website may contain links to third-party websites (such as booking platforms or social media). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

LunaLuxe Aesthetics & Wellness

Winchester, KY

Phone: (859) 274-7713

Website: lunaluxemedaesthetics.com